Terms of service

Terms of Service

Overview

This website is operated by Wok 2 Wok. Throughout the site, the terms “we”, “us”, and “our” refer to Wok 2 Wok. By visiting our website or placing an order from us, you agree to be bound by the following Terms of Service.

These Terms apply to all users of the website including customers, vendors, and visitors.

Online Ordering

By placing an order through our website, you agree that:

All information provided (name, phone number, and delivery address) is accurate and complete.
You are authorized to use the selected payment method.
Orders cannot be cancelled once the preparation process has started.

Wok 2 Wok reserves the right to refuse or cancel orders at our discretion, including cases involving incorrect pricing, suspected fraud, or unavailable items.

Food Preparation & Quality

All meals are prepared fresh in our ghost kitchen. While we take great care in food preparation and hygiene, customers should be aware that:

Our kitchen handles various ingredients that may include common allergens.
If you have food allergies, please contact us before placing an order.

Delivery

Wok 2 Wok currently provides delivery within selected areas of Karachi, Pakistan. Our standard delivery time is approximately 45 minutes after order confirmation, but delivery times may vary depending on traffic, weather conditions, or order volume.

Customers must ensure that delivery information and contact details are correct.

Refunds & Complaints

Due to the nature of food items, we generally do not accept returns. However, if the food delivered is damaged, spoiled, or incorrect, customers may request a refund or replacement by providing proof such as photos of the issue.

Please refer to our Return & Refund Policy for more details.

Pricing & Menu Availability

Prices listed on the website are subject to change without notice. Certain menu items may become unavailable depending on ingredient availability.

Intellectual Property

All content on this website including logos, images, text, and branding related to Wok 2 Wok is the property of Wok 2 Wok and may not be copied, reproduced, or used without permission.

Limitation of Liability

Wok 2 Wok shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or products beyond the value of the order placed.