Shipping & Delivery Policy

Thank you for ordering from Wok 2 Wok. We are a ghost kitchen based in Karachi specializing in freshly prepared Chinese cuisine. This policy outlines how we process and deliver your orders.

Delivery Area

Currently, Wok 2 Wok delivers within selected areas of Karachi, Pakistan. Delivery availability may depend on your location and distance from our kitchen.

Delivery Time

All orders are freshly prepared after they are received.
Our standard delivery time is approximately 45 minutes from the time your order is confirmed.

Please note that delivery times may vary depending on:

• Order volume

• Traffic conditions

• Weather conditions

• Delivery distance

During peak hours, weekends, or special occasions, delivery may take slightly longer.

Order Processing

Once your order is placed and confirmed, our kitchen immediately begins preparing your food to ensure freshness and quality.

Orders cannot be modified once they have entered the preparation stage.

Delivery Charges

Delivery charges may vary depending on your location and will be displayed at checkout before you complete your order.

Failed Delivery Attempts

Please ensure that:

• The provided address is accurate

• Your phone number is reachable

If our delivery partner is unable to contact you or complete delivery due to incorrect details, the order may be cancelled.

Order Issues

If there is any issue with your order (missing items, incorrect order, or delivery concerns), please contact us immediately.

📞 Phone: 0333 3698390
📧 Email: info@wok2wok.com

Our team will do its best to resolve the issue as quickly as possible.

Contact Information

Wok 2 Wok – Ghost Kitchen
Main University Rd, Block 13 C
Gulshan-e-Iqbal 75300
Karachi, Pakistan