Return & Refund Policy

At Wok 2 Wok, we take pride in preparing fresh and high-quality Chinese cuisine for our customers. Due to the nature of food products, we generally do not accept returns once an order has been delivered. However, customer satisfaction is very important to us, and we will address any genuine issues with your order.

Eligible Refund or Replacement Cases

Customers may request a refund or replacement if the food delivered is:

• Damaged during delivery

• Spoiled or not safe for consumption

• Incorrect items delivered

• Missing items from the order

Proof Requirement

To process a refund or replacement, customers must provide clear proof of the issue, such as:

• Photos of the food item

• Photos of packaging if damaged

• Order details or receipt

Proof must be shared with our support team within a reasonable time after delivery.

Resolution Options

Once the issue is verified, Wok 2 Wok may offer one of the following solutions based on the customer's preference:

• Full or partial refund

• Instant replacement of the affected item

Refunds, if approved, will be processed using the original payment method where applicable.

Non-Refundable Situations

Refunds or replacements may not be provided in the following cases:

• Change of mind after the order has been delivered

• Incorrect address or contact details provided by the customer

• Failure to respond to delivery attempts

Contact for Order Issues

If you experience any issue with your order, please contact us immediately.

📞 Phone: 0333 3698390
📧 Email: info@wok2wok.com

Our team will review the complaint and aim to resolve the issue as quickly as possible.

Business Information

Wok 2 Wok – Ghost Kitchen
Main University Rd, Block 13 C
Gulshan-e-Iqbal 75300
Karachi, Pakistan